Contact Us

Appointments & Enquiries

Phone: 01530 510 533

Email: reception@hermitagedental.co.uk

50 Silver Street, Whitwick, Leicestershire LE67 5ET

Nearest free parking - Hermitage Leisure Centre

Open Hours

M 8.45am - 1.30pm 2.00pm - 5.00pm
T 8.45am - 2.00pm 3.00pm - 7.00pm
W 8.45am - 12.00pm  12.30pm - 3.30pm
T 8.45am - 2.00pm 3.00pm - 7.00pm
F 8.45am - 12.30pm  1.00pm - 3.30pm
 

In an emergency

Whenever possible, please contact us about emergencies during normal office hours. If you need to be seen the same day, please get in touch as early as possible.

If you are in need of urgent dental advice, or treatment outside surgery hours, telephone our emergency number. If you need to see a dentist, arrangements will be made, although not necessarily with someone at the practice.

Emergency: 01530 510533

(information on what to do in an emergency will be left on an answerphone)

 

Comments

We hope that you are entirely satisfied with you dental care and would be happy to recommend our services to others. You'll find your comments and questions on any aspects of our practice are always welcomed and we will be pleased to discuss your individual needs at any time. However, should you have any cause for dissatisfaction, you can request a copy of the practice complaints procedure from Lisa, who will explain the procedure in detail and deal with any concerns you might have.

If you are still not satisfied with the results of our procedure then a complaint can be made to either:

NHS England                                The General Dental Council

Fosse House                                 37 Wimpole Street

6 Smith Way                                   London

Grove park                                       W1M 8DQ

Enderby                                            www.gdc-uk.org

Leics

LE19 1SX

 

Statutory information

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

 

 

Late Cancellation/Failed Attendance Policy

Cancellation of an appointment with less than ‘Two Full Working Days’ notice usually means that we are unable to re-allocate the time to other patients. This leads to lost treatment time, which can then only be covered by increasing charges to our patients.

 

Efficient Running

Running and efficient appointment system where patients give us notice if they are unable to attend a dental appointment, means we minimise wasted treatment time and can keep waiting lists down.

 

Minimum Notice – ‘Two Full Working Days’

 

We aim to be fair to our patients and widely publicise our cancellation policy, which requires two full working day’s notice to cancel or move an appointment, this information is printed on all appointment cards, in our welcome packs and displayed in our waiting area. If you cancel an appointment at shorted notice a charge will be automatically added to your account as outlined in our ‘Late Cancellations & Re-booking Policy’ below.

 

Why Two Working Days’ Notice?

 

We ask for two working days’ notice to change, cancel or move an appointment as this gives us an opportunity to re-allocate the time to another patient. We also print and prepare day-list 48 hours in advance, so a cancellation at shorter notice means we need to reprint complete day lists and potentially loose valuable treatment time which along with our staffing costs and overheads still has to be funded.

Late Cancellation and Re-Booking

  1. In the first instance of a late cancellation we will give you the opportunity to rearrange the appointment and simply pay a fee of £40.00 to cover administration costs.
  2. In the second instance of a late cancellation a charge will be made based on our basic running costs per surgery; this is based on a cost of £2 per minute of appointment duration. Whilst this charge will not fully cover the cost of the lost treatment time it will allow us to pay our team and to partly cover our overheads which helps to prevent raising our prices unnecessarily
  3. In the this instance of a late cancellation we reserve the right to charge the full cost of the lost clinical time and to suspend your registration at our practice. Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation charges must be settled within 14 days of the appointment date. Failure to settle these within 14 days will result in a £20 administration charge being automatically added to your account, we may charge interest on monies owing and any subsequent appointments you have may be cancelled without notice. We may also ask you to pay in advance for future appointments.

 

Understanding

 

We appreciate your understanding of our late cancellation policy in helping to run an efficient appointment system. We will always take exceptional circumstances associated with a late cancellation simply write to us within 7 days of the appointment date, outlining these circumstances and enclosing any supporting evidence. In the meantime, all late cancellation fees must be settled as outlined above for us to consider this and, to prevent you incurring further charges.

Each case will be considered individually, and we will contact you within 28 days informing you of the outcome, if necessary crediting any fees incurred and paid.

 

 

Data Security Policy

Why we have this policy

We are committed to ensuring the security of all personal data held by our practice.  This objective is achieved by every member of the practice team complying with this policy. 

 

 

Date

Name

Position held within the practice

30/04/2021

DUMITRU AUNIANU

ONWER/ DENTIST

30/04/2021

DORINA AUNIANU

DENTIST

30/04/2021

LISA ALLARD

PRACTICE MANAGER

30/04/2021

SARAH GREWCOCK

DENTAL NURSE

30/04/2021

PIPPA SPENDLOVE

DENTAL NURSE

30/04/2021

HELEN JONES

HYGENIST

30/04/2021

MEL GHALY

DENTIST

30/04/2021

IAN CLIFT

DENTIST

30/04/2021

LOUISE GOACHER

CLEANER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Privacy

See also: the practice Confidentiality Policy and the Data protection Policy

 

  • All staff employment contracts contain a confidentiality clause.
  • Access to personal data is on a “need to know” basis only.
  • Access to information is monitored and breaches of security will not be tolerated and may lead to staff dismissal.t Name
  • Procedures are in place to ensure that personal data is regularly reviewed, updated and deleted in a confidential secure manner when no longer required.

 

Personal data is only taken away from the practice premises in exceptional circumstances and when authorised by DUMITRU AUNIANU Data controller

  • If personal data is taken from the premises it must never be left unattended in a car or in a public place.
  • All Records are kept in a lockable cupboard.
  • Efforts have been made to secure the practice against theft by, for example, the use of intruder alarms, lockable windows and doors.
  • The practice has in place a business continuity plan in case of a disaster. This includes procedures set out for protecting and restoring personal data.

 

Information held on computer

  • Appropriate software controls are used to protect computerised records, e.g. the use of passwords and encryption. Passwords are only known to those who require access to the information, are changed on a regular basis and are not written down or kept near or on the computer for others to see
  • Daily and weekly back-ups of computerised data are taken and stored in a fireproof container, cloud based or off-site. Back-ups are also tested at prescribed intervals to ensure that the information being stored is usable should it be needed
  • Staff using practice computers will undertake computer training to avoid unintentional deletion or corruption of information
  • Dental computer systems all have a full audit trail facility preventing the erasure or overwriting of data. The system records details of any amendments made to data, who made them and when
  • Precautions are taken to avoid loss of data through the introduction of computer viruses
  • Each staff member should use their own unique log in.

 

 

This statement has been issued to existing staff with access to personal data at the practice and will be given to new staff during induction.  Should any staff have concerns about the security of personal data within the practice they should contact DUMITRU AUNIANU Data controller.